Learner Resources-SIT20322 Certificate II in Hospitality PowerPoint Core units SIRWSLS004 Optimise customer

Core units SIRWSLS004 Optimise customer and territory coverage SIRXCEG003 Build customer relationships and loyalty SIRXCEG005 Maintain business to business relationships SIRXIND001 Work effectively in a service environment SIRXWHS002 Contribute to workplace health and safety Elective units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCOM002 Work effectively in a team SIRXCOM003 Promote team cohesion BSBCUE301 Use multiple information systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

safety and wellbeing of students CHCEDS057 Support students with additional needs in the classroom environment CHCEDS061 Support responsible student behaviour Elective Units CHCECE054 Encourage understanding of Aboriginal and/or Torres Strait Islander Peoples cultures CHCEDS041 Set up and sustain learning areas CHCPRT001 Identify and respond to children and young people at risk HLTAID004 Provide an emergency first aid response in an education and care setting HLTWHS001 Participate in workplace health and safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

replace and assemble engineering components MEM18060B Maintain

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

CPCCCM1012A Work effectively and sustainably in the construction industry

Learner Resources-SIT20322 Certificate II in Hospitality PowerPoint Core units SIRWSLS004 Optimise customerOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all